Joshua Frisby
Summary
Below is a quick snapshot of our review. If you want to dive straight into the
6 things you need to know before using RoboForm, scroll down a bit further.
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6 Things You Need to Know Before You Use RoboForm.
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1) Security
After digging deep into RoboForm’s security whitepaper and carefully examining the password manager, I’ve highlighted the most important need-to-knows, shared below:
- RoboForm’s zero-knowledge security model offers end-to-end encryption using military-grade AES-256bit encryption along with PBKDF2 and SHA256 algorithms. In layman’s terms this means your data will be hidden and disguised so that if it was ever seen by anyone else, they would not be able to read or understand it. You can rest assured that your passwords are locked away from prying eyes.
- Similar to some other password managers, RoboForm offers two-factor authentication for added protection. During the log-in process a one-time password (OTP) will be sent to your chosen device, most often a mobile phone, that needs to be used before you are granted access. No OTP, no access.
- While using RoboForm you can take advantage of the security center that analyses the strength of your passwords, letting you know if they need to be made stronger.
The combination of military-grade encryption and two-factor authentication makes Roboform a secure option that follows industry security protocols and, ultimately, will give you peace of mind that your passwords and data are safe.
Zero-Knowledge Security Model
RoboForm operates on a zero-knowledge security model, which simply means that the credentials stored in your secure password vault are encrypted on your local device before being stored on RoboForm’s servers.
Since RoboForm performs all encryption and decryption locally on your device, it means that no data is sent in an unsecured format and that only you can see your unencrypted credentials. Even if someone hacked Roboform’s servers they wouldn’t be able to see your unencrypted credentials.
You can think about it like having a safety deposit box in a bank. Only you know what you’ve stored in the box yet you have the protection of the bank. The same goes for Roboform. You store your sensitive credentials in your vault and Roboform’s security architecture does all the hard work securing its contents.
Master Password
Like all other password managers, RoboForm users have a Master Password that they need to access their vault.
Quite simply, you create a password that can unlock your RoboForm vault. This might seem like quite a trivial entry method, but there’s more to it than that.
Whatever password you choose, RoboForm will never actually see it. Instead, they will see a one-way password hash – a disguised version – which is generated by an algorithm. That means that whatever password you choose is safe.
What makes your master password even more secure is Two-Factor Authentication, which is covered in more detail below.
Two-Factor Authentication (2FA)
Two-Factor Authentication 2FA is a relatively common security protocol in password managers, and it’s important.
Working with your master password, RoboForm’s Two-Factor Authentication adds a second layer of protection when you’re accessing your password vault. After entering your master password, a one-time password (OTP) will be sent to a device that you’ve chosen. This is normally your phone, but there are other options too. Once you receive your OTP, Roboform will request that you type it in, thereafter RoboForm will grant you access.
The good news is that an OTP only has a limited window for use; even if someone found out your master password and a one-time password you’ve used before they still won’t be able to use it to gain access to your vault.
The downside is that if you don’t have your authentication device with you then you won’t be able to get to your passwords. This is good for added protection but can be a problem if you’re trying to log on and don’t have your phone handy. Though, in fairness to RoboForm, this isn’t unique just to them.
If you think about it, two-factor authentication actually leaves you with three levels of protection: your master password and one-time password, but also a third layer if you include the password or code for the device your OTP is sent to. Three layers of safety are a definite bonus.
End-to-End AES-256bit Encryption
RoboForm’s security model makes use of end-to-end AES-256bit encryption that conforms to military-grade standards, similar to the type used by the US Government to protect their top-secret information.
Not sure what that means? That’s fine, it’s a tricky process to get your head around.
End-to-end encryption, sometimes known as E2EE, is a system that means that only the user who owns the account can read the information stored. You can think about encryption as almost a language, except nobody else speaks it.
Cryptographic keys are used to decrypt your information, whether that’s data or account details stored in your vault, and third-parties will not be able to access it. When you are granted access to your account following the successful entry of your master password and OTP, the cryptographic keys will decrypt your information so that only you can see your true credentials.
Once the information is in your vault, even RoboForm won’t be able to read it as you are the only one who can decrypt it.
Security Center
RoboForm’s Security Center feature evaluates the passwords that you store to assess how strong they are. It does this with an open-source algorithm that works automatically, without human intervention, and judges the strength of your passwords based on a wide range of factors. For example: Do you use a common word? Is there a sequence of numbers that’s easy to crack? Is your password a name?
Nobody sees your passwords during this process, instead, the algorithm will look for patterns that might mean your accounts aren’t secure. It’ll let you know which ones might be at risk so that you can take action if you want to.
Of course, nothing is forcing you to make any changes if your passwords aren’t strong enough, but it’s safer to follow the guidelines. This feature can be found in some other managers, but it’s another reason that I like RoboForm. It’s also incredibly easy to use.
2) Features
RoboForm focuses a lot on Business users in their features, although a huge number of them are available across the different plans.
There’s a lot to read here, so I’ve broken down some of the most important features in the list below:
- RoboForm lets you store unlimited logins so you can feel confident knowing that all your credentials are secure in your vault.
- You can make payments using RoboForms’ digital wallet feature. This is a great feature for personal and business use. For personal use, it means that you do not need to save your bank account details in all of the different sites you shop with, while business users can share business account details for a simplified expense procedure. Since Roboform encrypts your payment information you can rest assured that your details are protected while shopping online.
- You can let RoboForm automatically log you in to sites that you have accounts with, saving you the hassle of remembering passwords and logging in.
RoboForm offers a decent number of features, though there aren’t any that stand out separating it from other password managers.
Store Unlimited Logins
RoboForm users don’t have to worry about how many accounts they keep in their vault because you can store as many as you like.
Unlimited logins are quite standard across password managers, but it’s important nonetheless. You don’t want to have to decide which accounts to protect or not and having unlimited logins also means that you’ll never have to worry about updating your account to a different plan if you suddenly need more space.
Having unlimited logins is particularly useful when it comes to important accounts that you might need to access often. Rather than having your bank account details written down for someone else to find, you can feel safe knowing that the details are stored securely, within easy reach.
RoboForm will let you include data that is specific to your various accounts, including passwords, usernames, and any other forms of login data. It will also automate the login process when you arrive on those sites so that rather than having to input your account details each time, you can simply log in to RoboForm and it’ll do it for you. Other managers like LastPass offer this too, so it’s good to see it on offer here.
Digital Wallet
RoboForm’s Digital Wallet feature lets you store credit card and billing information. Just like with your passwords and account information, all of this is encrypted and secure so you can be confident in your protection.
One major benefit of this service is that you can also use your wallet on the go thanks to the app, which can store the information needed for contactless phone payments. Not all password managers allow this, so it’s a useful service to find in RoboForm.
This is particularly useful if you don’t want your account details saved with online retailers that might be at risk of hacks or breaches – instead, let Roboform auto-fill your card details each time.
Safenotes
RoboForm’s Safenotes feature lets you store confidential text and information, as well as the passwords and usernames that you’d expect from a password manager.
This can be anything from software licenses or activation codes to Wifi passwords or documents. You can think of this as a traditional safe – if you have important documents or information lying about your house, you can lock them away in a safe. With RoboForm, you can do the same thing online.
Safenotes can be particularly useful when you use your account for anything work-related. If you need to make sure that other people cannot find confidential information then having an online vault is incredibly useful. I also use it for personal information that I need to keep safe – information about my bank accounts are safer in the vault than just sitting on a desktop.
I played around with Safenotes while I was testing and I found it to be a really useful feature that works just as well on a laptop as it does on mobile. If you’re working on any legal documents or anything sensitive, this is a really useful feature to have.
Organize Your Vaults
RoboForm lets you organize your content in a similar way that a Windows desktop works. If you’re buying a house, for example, you can put everything relevant into one folder so you can find it easily. Or if you want to have all of your forms of ID in one place, you can have images of your passport and driving license saved for easy access.
Not all password managers offer this, and some don’t include it on every plan, so if this matters to you like it matters to me, you might find it useful. For example, 1Password makes you create multiple vaults, rather than having a folder system. Having used both, my preference is to have everything in folders, rather than having to move from vault to vault.
One-Click Logins
RoboForm can log you into all your accounts with a single click. Of course, to take advantage of this you need to already have the login credentials stored in your Roboform vault – this is where the autosave feature comes in handy (more on that next).
It can also do the same for credit card information which is a really useful feature for online shopping – the days of running around your house trying to find your wallet and enter your details are over, saving bucket loads of time with the added benefit of being super secure.
The main benefit that you’ll soon come to find is just how convenient it is to let Roboform do all the hard work for you – you no longer need to try and remember that long, complex password you created when setting up the account, and you don’t even need to type out your credentials. One-click and you’re logged in.
Along with one-click login, RoboForm Identities can also help when it comes to adding personal information to forms. When you reach a page where you need to add personal data – your name, address, and age, for example – RoboForm can automatically populate all of this, saving you a little extra time.
Autosave
RoboForm’s Autosave feature will automatically save the passwords and account information from the sites you visit, as you go. This includes login data like passwords, usernames, and other information too.
You can choose to either turn this feature on or off, depending on what you prefer. From experience, I’d recommend keeping it switched on. While testing Roboform, it gave me the option to autosave my credentials for every site I logged into. Since those credentials were saved and stored in my vault, I no longer needed to laboriously enter my details the following times that I visited each site – Roboform did it for me with the one-click log in.
A nice feature that gives you a convenient way to add your credentials to your vault with a click of a button.
Password Generator
Like other password managers, RoboForm will help you generate random, strong, and unique passwords for online sites. This removes the risk of using weak passwords or using the same one for everything, which is one of the least safe things to do, although a huge number of people still do it.
The password generator feature doesn’t only create complicated passwords, but it enhances your overall online security. The extra benefit here is that all of these logins can be stored in your RoboForm vault so even if the password is too complicated to remember, you know it will be stored safely in your account ready for the auto-login function to populate it when you need it.
Sharing Options
This feature offers you an easy way to securely share data or information with other users, including logins and Safenotes.
RoboForm Everywhere and Business plan users can take advantage of this feature, with three types of sharing available: data sending, folder sending, and group sending. You can share information without any risk of exposing it to other unwanted parties.
Whilst other password managers support sharing too, it is an understated feature that deserves recognition.
Rather than messaging or emailing credentials, which is a common practice open to man-in-the-middle hacking attacks, you can securely share logins via your encrypted RoboForm vault, as long as the person you’re sending to also has an account. This is a useful feature, but less helpful if you need to send to people who don’t use RoboForm.
The additional benefit of sharing via your vault is that those who you share with also have access to other security features, like two-factor authentication, ensuring that only rightful users can access the shared information.
To put the sharing capabilities into context, you can compare it to how you would share Google Docs, except for the fact that the information being shared is wrapped in a cocoon of encryption.
In practice, you can only share one item at a time for single sharing, but you can share it with multiple recipients – this means that you can easily share with others, though it is a drawback to not be able to share more items in one go. However, you can share folders that include multiple items, so this functionality can be really useful if you use it correctly.
If you are the account or item owner, you are also able to revoke access at any time after sharing, as well as grant specific access levels to individual users, dependent upon their needs.
Cloud Backup
Cloud Backup is common in most password managers.
If you’re not sure what it is, then think about your phone or laptop – you can save photos directly onto either of them. Cloud backup simply means that as well as being saved on your device, your photos will also be saved into a ‘Cloud’ storage system – Apple and Google are some of the more commonly used Clouds that you might use.
With RoboForm, the cloud backup means that you don’t need to worry about losing your passwords or data because everything is stored in RoboForm’s secure cloud. This also helps to sync data across devices, so updates can happen on your laptop, phone, and wherever else you use the RoboForm platform.
Your data is backed up once every hour, and also every time that you log into your account. This is a great fail-safe in case you ever lose your device – even if you’re using a different phone or computer, as long as you have your password and two-factor authentication device you can still access all your passwords and other credentials.
Offline Access
RoboForm’s desktop and mobile apps offer offline access, though this is not available with the Business plan.
Offline access means that you can still get into your vault even if you are not connected to the internet. The security measures are still in place though, so there’s no worry that accessing offline will make you more at risk from hackers.
Emergency Access
RoboForm’s Emergency Access feature lets you give access to your vault to a trusted contact. The access can be granted with a waiting period – so the other person will need to access the account within a certain time limit, which you can choose. It can also be revoked or updated at any time.
Emergency Access can be granted without having to give away your master password and is designed to be used in circumstances where you’re unable to access your account, but also as a recovery method if you accidentally lose access.
Bookmarks
Storing your favorite websites so that they’re only a click away is a nice-to-have feature, but certainly not one that is going to enhance your security.
Along with automated logins, the bookmarks feature can very easily turn your password manager into your main online navigation tool. While testing Roboform I found that I could easily navigate from RoboForm directly to my accounts but, in all honesty, I am so hardwired to quickly type the site I’m searching for and hit enter that I didn’t find the bookmarks feature useful.
RoboForm is the only password manager to offer this feature, but it’s also not a feature you necessarily need in this sort of tool, so I don’t think it’s a major selling point.
Centralized Management
RoboForm’s Centralized Management feature is a testament to the emphasis that they have placed on their business plans. It provides the biggest differentiator between the Business and Personal plans.
RoboForm Business plan administrators get access to a Management Console, which lets them onboard employees, deploy security policies, delegate permissions, assign credentials, and view reports.
This means that at least one user will have an overall view of everything going on in the account, even if other users only get access to smaller sections of it.
This sort of management or admin account can also be found in LastPass and Dashlane and is a useful way to help streamline who has access to what, as well as the level of access they have, ensuring credentials for business-critical tools can be shared among employees to boost productivity whilst safeguarding confidential business information for a select few.
3) Ease of Use
Setting RoboForm up requires a few steps. You can download the software very easily – just visit their site and download it. They will recommend a version that suits you, depending on the device you’re using.
On a computer, it can get a little more fiddly once you’ve completed the initial download. You have to change settings and grant the software permissions before it starts working, though this is pretty common when you’re installing software, so I wouldn’t say it’s a major issue. You can also refer to the RoboForm Manual and Help Center if you do encounter any problems.
Your RoboForm account can be used across several devices, including different operating systems and browsers, so you shouldn’t encounter any usability issues even if you work across different laptops or phones regularly.
There are RoboForm plug-ins designed for Windows, Mac, iOS, and Android, along with extensions that you can add-on to popular browsers like Google Chrome. All of these are available to all RoboForm users, so you won’t need to worry about selecting a specific plan for one or another.
When you have an account that you want to use across all of your devices, you just need to log in and the automated syncing system will mean that you’ll be able to find and access the same information whether you’re on your phone or laptop.
In my opinion, where RoboForm performs best is on mobile. It’s incredibly quick and easy, and the setup is also far more intuitive than on desktop – especially compared to setting up on a Mac laptop.
How To Set It Up and Use It on Desktop
The first step with RoboForm can be either setting up your account or downloading the software straight away. If you download the software straight away, you’ll need to create an account as soon as it’s downloaded, so it doesn’t make a huge amount of difference.
The installation for RoboForm is relatively standard and you can follow the steps required as and when prompted. It will ask to alter some permissions on both your desktop and on the browser it will attach to.
I had some problems at this stage after it attached to the wrong browser, so I’d suggest going slowly on your first set-up to make sure you don’t have to make changes later on. This isn’t an ideal process, and it would be better if there was more flexibility for you to select the browser you use most. If you do accidentally choose the wrong browser, you just need to download the extension on the browser you want to use and log-in – this only takes a minute or two.
Once the software is downloaded and you have created your account, you’ll need to set up your web extensions. This means that you’ll make changes to your browser so that RoboForm auto-fill and save your credentials. RoboForm works through Add-Ons as either an Extension on Chrome or in the Toolbar on Internet Explorer. There’s not any difference between these two options really, except the name.
Once you have set RoboForm up, you can engage with it as you browse. If you click on the RoboForm icon, in the top right of your browser, you’ll be given a few simple options. If you aren’t logged in to RoboForm yet, the only option will be to log-in. If you’re logged in already though, you’ll see ‘Access my Vault’, ‘Bookmarks’, and a few others. It’s worth noting that for more advanced features, like the Security Center, you’ll first need to Access Your Vault.
If you want to use the auto-login function on desktop, you’ll need to update your browser permissions to make this possible, as well as enabling the feature in RoboForm. Updating your browser permissions is easy enough – simply click into your Toolbar or Extension setting and enable what you need. This can also be set at a site level – if, for example, if you don’t want auto-login to work on Amazon, you can disable this function so that it doesn’t.
RoboForm works well and as you’d expect – there isn’t a massive learning curve to worry about. The desktop setup process can be a little unintuitive at times though, so when you’re choosing this option it’s worth taking your time to make sure you don’t accidentally select options that don’t suit you.
How To Set It Up and Use It on Mobile
Setting up on mobile is a simpler process than on desktop – the first step is to visit either the Apple Store or App Store on Android and find the right app: ‘RoboForm Password Manager’. You can simply download it from there.
Once it’s downloaded you’ll be able to either create a new account or log-in to an existing one. If you login to an already created account, RoboForm will start immediately and then ask you to select a 4-digit code – you’ll also have the option to use ‘Biometrics’, this just means fingerprint scanning.
On mobile, it’s as simple as that. There are tools and settings that you can play around with, but if you just want a synced mobile password manager, you couldn’t ask for a simpler process.
I have to say that there’s nothing to fault with the mobile set-up. If you’ve managed to get everything set up correctly on desktop, then you’ll have absolutely no problem using RoboForm on your phone. One thing to bear in mind is the permissions granted to RoboForm. Just like on desktop, if you want to use features like auto-login, you’ll need to update your app permissions to let that happen – this is common in all password managers.
On mobile, you have access to all of the same settings, folders, and features as on the desktop version. I found it easier to set things up on my phone than on my laptop. That could be seen as a fault in the desktop app, which is far less intuitive, but if you prefer to use your mobile for this kind of thing then you should be happy with RoboForm’s options.
4) Support
RoboForm offers four main support channels:
- Help Centre
- RoboForm Manual
- Online Support System
- Live chat
Having three options already places them ahead of a few competitors, namely Norton where there’s only a forum function available. But the lack of phone support might be a problem for some.
When you look at the Help & Support on offer, RoboForm clearly wants users to try them in order. The Help Centre is quite general and doesn’t offer much detail per question – although it covers a vast array of topics. The Manual is far more detailed but difficult to get to grips with, whereas the Online Support can be more specific, but will take a little longer.
The final option is live chat, which is among the best channels of customers support you can get. While testing I was referred to articles on the Manual and Help Centre for some of my queries which added a step between asking the question and getting the answer, but I guess this is the most efficient way for their support team to operate.
RoboForm Help Center
The RoboForm Help Center is the first port of call for users who have encountered a problem. It’s the first of the three main options they provide.
When you first click onto the Help Center, you’ll find 12 categories covering everything from General/Account to Uninstalling and Installing. Whichever option you select, you’ll be directed onto a page of questions.
To their credit, RoboForm has covered a lot of information in these categories. There were around fifty on each page, which will probably cover most of the problems you might encounter.
When you click any of the questions, you’ll be directed to a page that provides easy-to-digest guidance. I was able to find answers to a few of my queries without much effort. I would say though, the answers are not very detailed which makes more complex issues more difficult to solve (for these, the Manual is best).
Overall, RoboForm’s Help Centre is a useful tool for any quick fixes.
RoboForm Manual
When you select the Manual option on the support page, you’ll be directed to a very long page, with a huge amount of information on it.
This might be ok if you’ve got a lot of patience and you want to detailed information, but when using it I found it fairly difficult to pinpoint the information I needed. I had to scroll for a long time and skip through several chunks of the article.
It’s a nice-to-have support feature, but it can be overwhelming for new users. If you have a problem, you probably won’t want to read through a ton of information to find the answer.
However, I do have to commend Roboform on the quality of information provided, especially the easy-to-follow step-by-step written guides and screenshots.
Ticket Support System
RoboForm’s Ticket Support System is the third main option if you have a problem. It runs 24/7, 365 days a year.
You can select a theme from a list of potential problem areas – billing, installation, error/crash, etc. – and then you type out your question.
This sort of ticket system is good if you haven’t been able to find the answer you need in the Help Center or Manual. You can be more detailed here and provide a little context, but it’s good to remember that it can sometimes take a little while to get the answer you need. You’ll normally get an answer within 24 hours but might have to wait slightly longer if you’re logging your question over the weekend when there’s less support.
I’d recommend leaving this as your last resort if you can’t get what you need from the other two main support options. But that’s not to say it isn’t a good option – there is the wait time to bear in mind but from what I experienced it was pretty quick.
Live Chat
RoboForm’s last support function is live chat, though this does have some limitations. It’s available from 9 am to 5 pm, EST, but only between Monday and Friday.
The online chat schedule makes sense if you’re a Business account holder, as it probably covers most of your working hours. But if you’re an Everywhere or Family account user then it might not be ideal – particularly if you want a quick answer over the weekend.
It’s worth mentioning that the online chat option is available for Everywhere accounts and up, including Family and Business.
I found the live chat to be on par with others that I’ve used. The customer representative was able to answer simple questions without much issue, but the conversation did slow down once I began asking more detailed ones. I was also referred to articles on the Manual and Help Centre for some of my queries which added a step between asking the question and getting the answer.
5) Pricing
There are three RoboForm plans available: Everywhere, Family and Business. The purpose of each is fairly self-explanatory, but it’s still worth taking a look at all of them to make sure you get the features you need.
It is also worth remembering that RoboForm does have a focus on Business, and so they have designed some of their offerings specifically to suit that sort of user, although that is rarely an issue if you fall into one of the other two categories – what this means is that some of the business-specific features aren’t available in the other plans.
In terms of what you need in a password manager, several key features are included across all of the plans, including:
- Two-factor authentication
- Organization tools
- Multiple layers of encryption
- Cloud backup
- Multiple device support
- Unlimited storage, auto-save, and auto-login
Free
RoboForm does not have a free version available, though you can get free trials for the three plans they offer. The trial is 14 days, and should give you enough time to get to grips with the features – once your trial ends, you’ll either have to pay for the full version or it’ll stop working.
At the end of the 14 days, when you start paying, the manager continues to work as normal, and there aren’t any extra steps you need to take at this point to update to a full plan. This isn’t the case with every manager I’ve used.
I always find it annoying when I have to upgrade and download more software at the end of a free trial, so it’s nice that you can just keep using RoboForm as usual.
Everywhere
RoboForm’s Everywhere and Family plans offer almost all of the same functionality, with just a few differences. As you’d expect, with the individual plan you don’t have access to some of the sharing and collaborative features available on Family and Business.
RoboForm Everywhere will cost you $23.88 per user, per year.
You can read about what RoboForm Everywhere includes below:
- Password manager – The password manager – unsurprisingly – is included in this plan and all of the others. Store unlimited passwords and let Roboform automatically fill login forms for you.
- Password generator – This is a pretty common feature in password managers and essential to good password practice so it is a reason not to choose a password manager when it isn’t included. It is available with RoboForm though, so no need to worry.
- Identity forms – This is the feature that lets you store personal information in your vault so that it can easily be inputted into other sites. This can include your name, address, and other details that you often need online.
- Secure folder sharing – Share your data and files with other users. This is a useful feature, but less helpful if you need to send to people who don’t use RoboForm.
- Dual-step & Two-factor authentication – These are both security measures that mean that it’s more difficult for people other than yourself to get into your account. Two-factor authentication means that a one-time password is shared with your chosen device, whereas dual-step authentication might require you to use your password and one other form authentication: either a pin-code or fingerprint, for example.
- Password audit – I love having this feature. Your RoboForm vault will store your passwords, and it’ll algorithmically assess them to make sure they’re strong enough. If they’re not, you’ll be notified to update and improve them.
- Device sync – This just means that changes made on your desktop vault will also be made on your mobile. It’s a simple way of making sure that you don’t have to manually update your vault across multiple devices.
Family
RoboForm’s Family plan includes all of the features that are included in the Everywhere plan, but you can have more than one user.
The RoboForm Family plan will cost you $47.75 per 5 users, per month.
The main difference between the Family and Everywhere plan is:
- Admin and organization – You can set one user as an admin so that they can make certain changes to shared items across user accounts. This means that you don’t have to worry about your kids logging in and changing passwords without letting you know, or accessing accounts they shouldn’t. The admin can change permissions so that different users can access some accounts but not others. You can also create different folders so that members of the family know exactly where to go to get the information they need.
Business
RoboForm’s Business plan builds on everything in the two plans above to create a unique business-centric offering.
It’s clear that RoboForm has put a lot of focus on their Business offering, and have designed several options to cater specifically for business use. Overall, I think they’ve done well and I found their plan to be on par with some of the leaders in this space, like LastPass.
The pricing for RoboForm Business depends on the number of users you have:
- 1-10 users: $33.95 per user, per year
- 11-25 users: $30.95 per user, per year
- 26-100 users: $29.95 per user, per year
- 101-1000 users: $25.95 per user, per year
Some of the business-specific features can be found below:
- Employee onboarding – Admins can create RoboForm Business accounts for new employees.
- Centralized policy – Admins can set rules and policies for all of the accounts within the business. For example, making sharing only possible for certain users. This allows businesses to reserve certain functionality just for managers or specific team members.
- Secure group sharing – Files can be shared with either individuals or groups with three different role-based permission roles available.
- Role-based permissions – Rather than granting everyone the same access, RoboForm offers different levels of access, depending on your role. The roles available include: Limited (use only – passwords are hidden from them), Regular (can read and write in RoboForm and see the passwords) Group Manager (all of the above plus user management).
- Unlimited admins – You can have as many admins as you need.
- Reporting – Get reports for all of the users you have. The reports will include points of access, times and dates, type of platform, IP address, and browser.
- Tech support – RoboForm’s Business plan comes with dedicated tech support, including live chat, and online ticket support.
6) Alternatives
RoboForm vs Lastpass vs Dashlane – Who should you pick?
Although RoboForm is probably the less well-known of them, it has some strong features that make it a contender against LastPass and Dashlane.
If you want free password manager, I’d recommend LastPass.
If you want a password manager that has security features that go above and beyond, Dashlane is the stand-out choice – you can read more about that below.
To make it simple, I’d recommend RoboForm over LastPass if you want a great mobile experience. On the other hand, if you are searching for a password manager to use mainly on a desktop then LastPass is your best bet offering a better user experience.
LastPass
If you’re thinking about getting a password manager, then LastPass is always worth considering.
In terms of basic comparison, there’s not much to differentiate it from RoboForm. They both offer a lot of the same features, with some better on one or the other.
In terms of the shared features, here are just a few:
- Varied storage – Store passwords, account information, payment details, addresses, secure notes, and files.
- Vault organization options – Both LastPass and RoboForm let you store files and account information in folders that you create and organize.
- Multi-factor authentication – Both offer two-step authentication for added peace of mind.
Whilst most features are comparable, RoboForm does have a few added benefits, including secure file sharing with other RoboForm account holders.
Where I think you can find the biggest difference with these password managers is in the desktop and mobile versions. Of the two, I found LastPass to be far more accessible and easier to use on desktop than RoboForm; on the other hand, the RoboForm mobile app is far superior and more intuitive to use.
If you were having to pick between the two options, I’d definitely consider device usability first. They are similar enough but if you’d prefer a better desktop experience then I’d choose LastPass. Vice versa, for a better mobile experience, you should go for RoboForm.
To find out more about LastPass, and to see if you might prefer it, read my full review.
Dashlane
When it comes to password managers, you’d be hard-pressed to find one better than Dashlane.
Out of all the options, it has the best security features, support functions, and the best value for the money.
If you’re looking for a direct comparison, I’ve listed some features below that you should bear in mind:
- Dashlane’s proprietary Dark Web Scan technology monitors the dark web for compromised data – this means that Dashlane will always be checking to make sure your account information hasn’t been leaked anywhere. This is a feature that RoboForm does not offer and it increases your security tenfold.
- Dashlane is the only password manager that also provides a VPN service to protect you when you’re using your wifi in unsecured locations, e.g. if you’re browsing using a cafe’s internet.
Beyond the two features listed above, RoboForm and Dashlane are quite similar. I’ve included a few of the shared features below:
- You can share password and account information securely with other account holders.
- Both include two-factor authentication, which adds a layer of protection against unauthorized entities (hackers) accessing your information.
RoboForm does offer some features that Dashlane doesn’t, namely when it comes to making and saving notes. RoboForm’s safenotes feature means you can create secure documents in the vault itself, something not available with Dashlane – but, in the grand scheme of things, this is a minor advantage that doesn’t set them apart.
Overall, my recommendation would be to opt for Dashlane, thanks to its superior security features for both personal and business use.
You can learn more about Dashlane in my full review and pricing review.
FAQs
Security
RoboForm Password Manager uses military-grade encryption technology to protect the data stored in your vault. You have to use a master password combined with two-factor authentication to access your secure vault. This combination ensures the security of the information stored in your vault.
RoboForm’s zero-knowledge security model makes use of several layers of encryption, which are military-grade, to ensure the safety of your sensitive credentials.
It also uses two-factor authentication where a one-time password (OTP) will be sent to your chosen device. Without the OTP, you cannot get in. When you’re using your phone, you can also use other forms of OTP – email verification – or biometric options: your fingerprints.
RoboForm’s Security Centre also automatically tests the strength of your accounts using open-source algorithms, letting you know when a password is not strong enough, and prompting you to change it. This is all done without anyone ever seeing the contents of your vault.
Any password manager could be hacked. The most important factor is that your data is encrypted. Even if someone managed to get access to Roboform’s servers, they would have no way of decrypting and reading your information.
RoboForm stores passwords on secure servers, which are protected from cyber-attacks. Your passwords are stored in a private vault that only you have access to. This information is encrypted so that even if someone hacked the servers they would not be able to read any of your information.
Pricing Plans
RoboForm does not offer a free version. However, it does offer 14-day trials for each of its three plans: Everywhere, Family and Business.
RoboForm offers several plans, with different prices:
RoboForm Everywhere (one user) is $23.88 per year
RoboForm Family (up to five users) is $47.75 per year
As well as the two above, RoboForm also offers a Business plan where the price is dependent on the number of users:
1-10 users: $33.95 per user, per year
11-25 users: $30.95 per user, per year
26-100 users: $29.95 per user, per year
101-1000 users: $25.95 per user, per year
RoboForm Family works in the same way as the Everywhere plan, but with up to 5 users.
Everyone in the Family plan has access to the same vault, where everyone’s information is stored. Unlike the Everywhere plan though, one or more users in the Family plan can be made an admin, meaning they can decide the permissions of the other users.
General
RoboForm is a password manager that helps you keep your passwords and other sensitive credentials safe by protecting them from hackers.
It’s a secure system that alleviates the need to ever remember your passwords again. Let Roboform do all the hard work for you and populate your passwords and login credentials whenever you need them.
To use RoboForm, you first need to get an account.
From that point, it’s a case of downloading the right software, extensions, or apps and then using it.
You can store unlimited passwords and other details, such as secret documents and payment information, in your vault. You can also organize all of this information into folders to make sure that everything is exactly where you want it.
Roboform can be used on your desktop, tablet, and mobile. The credentials stored in your secure vault are synced across all of your chosen devices to make password management effortless.
Based on my testing, RoboForm is a good password manager.
It doesn’t have all of the same security features as some of its other top competitors, but it makes up for it with the basic catalog of features that can make your life a lot easier.
If you want a mobile-friendly password manager, it’s one of the better options.
RoboForm has an auto-login feature that you can choose to either enable or not. This feature will only work when you’re logged into your RoboForm vault by auto-populating online forms with login (usernames and passwords) and identity (your name, address, etc) information, meaning you can log in to sites with a click of a button, as opposed to laboriously typing your credentials. This can be a really useful timesaver.
It also offers payment options so that you can securely store credit card details in your vault, and not have to rely on saving them on potentially unsecure websites.
There are two main ways to add passwords to RoboForm.
You can either manually add them, which is an easy process. You create a new item, enter the URL of the site you want to add details for and add your account name or email address, as well as your password, and any other authentication information.
Or you can enable the auto-save feature. This will automatically save your login credentials as you visit and log in to sites. This is, by far, the easiest way to add passwords to Roboform.
